what is teamviewer that is on my hp laptop windows 7

Considering I'm charging him by the hour on Teamviewer, I think that would be cheaper and less a hassle since I'm not there in person. I got to thinking about this and the guy isn't very clear on the phone, maybe it's a cheap phone, but it's hard to communicate and thought it would be more practical for him to go to Staples and have them do it. Or you could do a Reset and delete everything, effectively doing a Clean Install without the hassle of creating a USB flash drive to install from and walking your friend through the process. This basically replaces the Operating System and leaves everything else. Instead of a Clean Install, how about doing a Reset saving everything for a first attempt.

It gives you the entire process, step by step. Remember you are working with a very low end system to start with.įollow this tutorial: Clean Install Windows 10 Any suggestions on what to start with?Ĭouple things you can do, but don't expect miracles. The only thing he has are some pics, everything else can be replaced. Of course we're on the phone the whole time, so I can advise him while we're doing things. Since Win 10 version 2004 is problematic for some, I'd rather install 1909. If needed I'll get him to buy a USB drive to help with the reinstall or fixing. I think I can do some kind of Windows file fixer or something or Clean install. Since I'm using Teamviewer and he only has 1 HD I need to know what the options are and what to try first. I told him we may need to reinstall Win 10. I just see a blue ring around the mouse pointer that never seems to go away. We can't get his music recording program to playback or record. I saw that he has McAfee virus protection. He's very low tech and maybe has shut his computer down without closing Apps. Sometimes the CPU usage goes to 100% from System interrupts, maybe other things too. I looked at the startup items and Programs installed and it didn't look like that much stuff. I used Teamviewer to log into his computer. I have a client who has a laptop which is 1.5 years old with a Celeron processor.

What is teamviewer that is on my hp laptop windows 7